Unplug and reinsert to ensure that the power adapter and power cord are properly connected. If that still doesn't work, rotate the lens up to find the reset button on the top of the camera and hold it down for 3 seconds. Until the camera is in scan mode (emits a continuous "Ding Dong Ding Dong" sound)

1）The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi. 2）Please make sure that the Wi-Fi signal exists and works. You can try to connect the Wi-Fi to your phone. If you can normally surf the Internet, it means that the Wi-Fi works. 3）The error may be caused by the camera being too far away from the Wi-Fi router. Please place the camera near the Wi-Fi router or as close to the Wi-Fi router as possible. 4）It is recommended that the Wi-Fi SSID (name) not contain special characters or be too long. If the Wi-Fi SSID (name) contains special characters or is too long, please try to simplify the Wi-Fi SSID (name) and try again.

Step 1: Generate the share QR code of the camera

1）The shared users are allowed to watch live, play the cloud recordings in the Library in the app, and receive notifications when the camera detects any movements. 2）If the admin inserts an SD card into the camera, the shared user is also able to access the backup videos on the SD card. 3）The shared users are not allowed to manage the settings of the camera, such as enabling or disabling Motion Detection & Notification, changing Light Settings & Audio Settings, or deleting cloud recordings.        However, the admin will be able to give the shared users more setting permissions in future updates. Stay tuned!

       Sorry, you could not watch the camera on your computer or tablet, we don't support the app on a pc or laptop at the moment.        You can install the app on your tablet (pad/iPad). But since we haven't adapted to any tablet, for a better experience, we recommend you use your phone alternatively.

Please tap the camera "setting" icon > tap "Motion Detection" > tap "Duration" and select the duration you want.        There are 10s, 15s, 20s, and Auto to choose from. It should be noted that the “Auto” mode is a paid feature.        If you select "10s", "15s", or "20s", the recording duration will be fixed 10s, 15s, or 20s. If you select "Auto", after the PIR sensor is triggered by a movement, the camera will record a video for up to 3min if the movement continues.

1）The router does not work:        Please check whether the router is working. You can judge by checking whether other devices (such as mobile phones) can connect to the Wi-Fi and can access the Internet. If this router is indeed not working, please make sure it works first. 2）The Wi-Fi signal is unstable::        Please move the camera as close to the router as possible. If possible, please boost the signal strength of your router.        You can try restarting the router.        You can try connecting the camera to another Wi-Fi or another phone's hotspot. 3）The mobile phone cannot access the Internet or its network connection is unstable        Please make sure that your phone can access the Internet.        Please make sure that the mobile phone has enabled the network permission for the APP.        You can try to access the live stream again after pulling down on the APP homepage to refresh the device list.        You can try to access the live stream when the phone's Wi-Fi connection is good.        You can try to connect another Wi-Fi to your phone or switch to a mobile network to access the live stream again.        You can try to access the live stream again on another phone. 4）Other possible solutions        Restart the camera. If you are still unable to access the live stream, please contact us by email for technical support.

       For iOS users, to cancel the automatic renewal, please manually turn off the automatic renewal in iTunes/Apple ID settings at least 24 hours before the expiration time of your subscription. You can cancel it in iCloud payments, Setting - iTunes Store & App Store - Apple ID - View Apple ID – Account – Subscription, find our App, and close.        For android users, to cancel the automatic renewal, please manually turn off the automatic renewal in Google Play Store settings at least 24 hours before the expiration time of your subscription. You can cancel it in Play Store payments, Mine - Subscription, find our App, and close.

       If you have any questions or issues, you can contact us by emailing golspark@outlook.com.